Customer Support of an online store determines whether or not the visitors turn into customers and whether or not a first time buyer turns into a loyal customer. Well, to help you get the best out of customer support, here are the top Magento 2 customer support Extensions to ace up your customer support game.
Product FAQ MageDelight
The MageDelight Product FAQ Magento 2 Extension lets you allow customers to ask questions and answers about products and services. Let them receive the answers of their queries instantly.
- Multiple layout options for FAQ category page
- Custom-made user interface
- Most frequently asked questions’ block on the generic FAQ page
- Social media sharing link & author info on the question detail page
- Create dedicated pages for each category of generic FAQ
- Create a tab of FAQ on each product page
- Search the FAQ using content, tag or keywords
AheadWorks HelpDesk Ultimate
The HelpDesk Ultimate Magento 2 Extension by AheadWorks lets you improve customer service on your store with an automated ticket solving process.
- Configure automatic actions for different types of events
- Create canned responses
- Manage tickets on the user-friendly layout
- OAuth open-standard authorization protocol support
MageStall Product Inquiry
The MageStall Product Inquiry Magento 2 Extension helps create a product inquiry page that displays a simple inquiry form in a popup. This form will be visible on the “Inquiry” tab on the “Product Detail” page. The best aspect of this extension is that it will assist you in streamlining your inquiry, quotation of contact requests process, and learn more about your customer’s preferences.
- Easy to manage and use
- Easy customization
- Custom email template for the product inquiry
- Easy email configuration for admin
- Inquiry open to both registered and unregistered customers
- Easy data management
MageComp Order on WhatsApp
Magento 2 Order on WhatsApp Extension by MageComp allows store customer order and resolve their pre-purchase query using a single button click over WhatsApp.
- Enable extension for only mobile devices if needed
- Option to choose button size according to your theme
- Set default WhatsApp Mobile Number & push message
- Moreover, you can integrate bit.ly API to a short URL if needed.
- Support Cross Browser
MageDelight Buyer Seller Communication Marketplace
The MageDelight Vendor Seller Communication Marketplace extension will help vendors with a special messaging feature on the store to communicate with buyers/customers.
- Allow the buyer to contact the vendor.
- Buyers can send a message to the vendor and the vendor can reply to the messages.
- The conversation can be recorded for further reference.
- Admin can also view and reply to the messages of the buyer and vendor.
- Auto approves the queries of buyers to make the process quicker.
Mageplaza Help Desk
Magento 2 Help Desk Extension by Mageplaza helps e-commerce stores build an expert customer support system to serve their clients comprehensively.
- Easily create support ticket in the pop-up form or on the Contact Us page
- View tickets history for all the tickets created
- Upload attachment with support ticket
- Reopen any closed ticket
- Be notified by email with every conversation
Found useful? Have any other extensions to add to the above list? Feel free to reach us!